Support

How do I cancel my subscription?

It depends on how you subscribed:

• You are a coach: cancel from the Coach Hub on the web → Billing → Plans → "Cancel". You can't do this from your phone, and that's on purpose: you subscribed through the web, so cancellation goes through the same channel.
• You are an athlete training with a TREINO coach: you don't pay for any subscription — your coach pays for theirs. There's nothing for you to cancel.
• You are an athlete who subscribed on your own: you cancel it yourself on the web, at /suscripcion/baja, with the same account you use to train.

Whatever your case, the Botón de Baja de Servicio is available right above, with no account needed.

What happens to my access if I cancel?

You keep full access until the last day of the period you already paid for. After that you move to the free account. Nothing is cut off on the day you cancel.

How do I change my plan?

From the Coach Hub → Billing → "Change plan", pick the new plan and billing cycle and pay. If you had paid time left on your previous plan, you don't lose it: whichever gives you the higher tier is honored — the new plan or the one you'd already paid for — until it runs out.

How do I link up with a coach?

There are two ways, and both end up the same: you search for your coach inside the app and ask to link up, or your coach sends you an invite link that you open from the app. Either way, the link stays pending until your coach accepts it — only then does it become active. You can be linked to one coach at a time.

How do I request or delete my data?

• Request your data: write to us at treino@gettreino.com from your account's email address. We'll send you everything we have, including any private notes your coach may have added, within 10 calendar days. It's free.
• Delete your account: If you're an athlete, you can do it yourself from the app: Profile → Settings → Delete account. You'll be asked to confirm your identity, and everything gets deleted: routines, history, posts, links and photo. If you're a coach, you can do it yourself too: from the app (Profile → Settings → Delete account) or from the Coach Hub (Settings → Account → Delete account). We cancel your subscription before deleting anything.

If you have any other question or your case isn't covered here, write to us at treino@gettreino.com